Legal & policies
The documents that govern the platform.
- Terms & Conditions
- Privacy Policy
- Telehealth Informed Consent
- HIPAA Notice of Privacy Practices
- Consumer Health Data Privacy Policy
- Patient Bill of Rights
Terms & Conditions
Last updated: August 11, 2026
BY CLICKING “I AGREE,” CHECKING A RELATED BOX TO SIGNIFY YOUR ACCEPTANCE, USING ANY OTHER ACCEPTANCE PROTOCOL PRESENTED THROUGH THE SERVICE (AS DEFINED BELOW) OR OTHERWISE AFFIRMATIVELY ACCEPTING THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE. YOU HEREBY GRANT AGENCY AUTHORITY TO ANY PARTY WHO CLICKS ON THE “I AGREE” BUTTON OR OTHERWISE INDICATES ACCEPTANCE TO THESE TERMS AND CONDITIONS ON YOUR BEHALF.
DISPUTE RESOLUTION: UNLESS YOU TIMELY OPT-OUT OF ARBITRATION IN ACCORDANCE WITH THESE TERMS AND CONDITIONS, YOU AND WE AGREE THAT ALL DISPUTES BETWEEN YOU AND US OR YOU AND THE MEDICAL GROUPS OR PROVIDERS ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR THE SERVICE, WITH LIMITED EXCEPTIONS, WILL BE RESOLVED BY BINDING AND FINAL ARBITRATION AND YOU AND WE WAIVE ALL RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, AS FURTHER SET FORTH BELOW. WE EXPLAIN SOME EXCEPTIONS AND HOW YOU CAN OPT OUT OF ARBITRATION BELOW.
IF YOU HAVE A MEDICAL EMERGENCY, SEEK IN-PERSON EMERGENCY CARE IMMEDIATELY OR DIAL 911. THE SERVICE IS NOT APPROPRIATE FOR ALL MEDICAL CONDITIONS OR CONCERNS. THIS AGREEMENT IS SUBJECT TO CHANGE AS PROVIDED HEREIN.
Longevity Lab RX LLC (“Longevity Lab RX,” “we,” or “us”) owns and operates the website located at www.longevitylabrx.com and may have previously, now, or in the future own and/or operate a Longevity Lab RX mobile application (collectively, the “Platform”). Your access and use of the Platform, any part thereof, or anything associated therewith, including its content (“Content”), any products or services provided through the Platform or otherwise by Longevity Lab RX, communications and personalized recommendations based on your use of the Platform, and any affiliated website, software or application owned or operated by Longevity Lab RX (collectively, including the Platform and the Content, the “Service”) are governed by these Terms and Conditions (“Terms and Conditions” or “Agreement”).
Please read this Agreement carefully because it sets forth the important terms you will need to know about the Service. In this Agreement, the terms “you” and “yours” refer to the person using the Service, or in the case of a use of the Service by or on behalf of a minor, “you” and “yours” refer to and include (i) the parent or legal guardian who provides consent to the use of the Service by such minor or uses the Service on behalf of the minor; and (ii) the minor for whom consent is being provided or on whose behalf the Service is being utilized. Please see the “Limited Use and Availability” Section of this Agreement for more information regarding use of the Service by minors and applicable limitations on such use. Notwithstanding the foregoing, the Service is not intended for individuals under the age of eighteen (18) and individuals under the age of eighteen (18) are prohibited from using all or any part of the Service or entering into this Agreement, except where a parent or legal guardian provides consent in accordance with applicable state law and the requirements of this Agreement.
Acceptance of Terms and Conditions
Your access to and use of the Service is subject to this Agreement, as well as all applicable laws and regulations. If you do not accept and agree to be bound by this Agreement in its entirety, you are strictly prohibited from visiting, accessing, registering with and/or using the Service or any information or Content provided through the Service, except as necessary to review this Agreement. The Service is continually under development, and we reserve the right to revise or remove any part of this Agreement or the Service in our sole discretion at any time and without prior notice to you. Any changes to this Agreement are effective upon posting to the Platform. Unless otherwise indicated, any new Content added to the Service is also subject to this Agreement upon posting to the Platform. If you disagree with this Agreement or any terms or conditions herein, your sole remedy is to discontinue your use of the Service. Your continued use after a change to this Agreement has been posted constitutes your acceptance of this Agreement as modified by such changes.
Your Relationship with Us
We make available to individuals who register as users of the Service (“Users”) certain products and services sold or offered by Longevity Lab RX or by third party medical providers, pharmacies, laboratories, or other vendors via our Service. Our Service provides access to prescription fulfillment services offered by one or more contracted pharmacies (the “Pharmacies”) and may include access to laboratory services from contracted laboratories (the “Labs”). You agree and understand that your prescription(s) may be filled by and transferred between any of the Pharmacies, and you agree that the Service may do so on your behalf. We may also provide you with access to one or more medical groups or affiliated practices that provide healthcare services through the Platform (the “Medical Groups”). These Medical Groups employ or contract with physicians, allied health professionals, and other licensed healthcare professionals who offer certain healthcare services through the Platform (“Providers”). By accepting this Agreement, you acknowledge and agree that any services you receive from the Labs, Pharmacies, Medical Groups, or Providers through the Platform are also subject to this Agreement, and that the Pharmacies, Medical Groups, Providers, and certain Labs are third party beneficiaries of this Agreement.
We do not control or interfere with the practice of medicine by the Medical Groups or any Providers, each of whom is solely responsible for directing the medical care and/or treatment they provide to you. By accepting this Agreement, you acknowledge and agree that Longevity Lab RX is not a healthcare provider and that by using the Service, you are not entering into a doctor-patient or other healthcare provider-patient relationship with Longevity Lab RX. By using the Service, you may, however, be entering into a doctor-patient or other healthcare provider-patient relationship with the Medical Group and/or one or more Providers. Further, we do not control or interfere with any professional service provided by the Labs and Pharmacies, each of which is solely responsible for their provision of professional services rendered via the Service.
By accepting this Agreement, you acknowledge and agree that the Medical Group and/or Providers may send you messages, reports, and emails via the Service regarding your results, diagnosis, and/or treatment. You understand and agree that Longevity Lab RX is not responsible for the security or privacy of communications services you use to receive the aforementioned messages, reports, and emails sent via the Service. You further understand and agree that it is your sole responsibility to monitor and respond to these messages, reports, and emails and that neither Longevity Lab RX, the Medical Group, nor any Provider will be responsible in any way and you will not hold Longevity Lab RX, the Medical Group, or any Provider liable for any loss, injury, or claims of any kind resulting from your failure to read or respond to these messages or for your failure to comply with any treatment recommendations or instructions from the Medical Group or your Provider(s).
While you are not establishing a doctor-patient or other healthcare provider-patient relationship with Longevity Lab RX, by using the Service, you are establishing a direct customer relationship with Longevity Lab RX to use the Service, including the purchase of any non-prescription products or non-medical services sold directly to you by Longevity Lab RX via the Service. In connection with such relationship, you may provide to us, or cause to be provided to us on your behalf, personal information, including health information, that is subject to use by us in accordance with our Privacy Policy. Please refer to the “Privacy Policy” section and the “Protected Health Information” section below for additional information.
Notice Regarding Your Financial Responsibility for Services
Longevity Lab RX and the Medical Groups are not enrolled with, and are not participating providers with, any federal or state healthcare programs (i.e., Medicare, Medicaid) or commercial payers for the provision of any healthcare services or supplies and, as such, neither you nor Longevity Lab RX or the Medical Groups may receive payment from such programs or payers for the services or products provided to you by Longevity Lab RX or the Medical Groups. Further, to the extent that any of the Labs, Pharmacies, or Providers may be enrolled in federal or state healthcare programs, the focus of certain services and products on wellness, health education, and prevention and the means through which the services and products are provided or made accessible through the Service typically precludes such services and products from being covered benefits under these programs. By choosing to use the Service, you are specifically choosing to obtain products and services on a cash basis outside of any federal or state healthcare program or commercial payer. Thus, you are solely responsible for the costs of any service or product provided to you.
By agreeing to use the Service, you acknowledge and agree that (1) you are explicitly choosing to obtain products and services on a cash basis outside of any federal or state healthcare program or commercial payer program and you have sole financial responsibility for all services or products provided to you by or through the Service; and (2) neither you nor Longevity Lab RX, the Labs, the Pharmacies, the Medical Groups, or the Providers will submit a claim for reimbursement to any federal or state healthcare program or commercial payer for the costs of the services and products provided to you through the Service.
Subscription Products and Services
Certain products and services available for purchase through the Service require that you purchase the product and/or service on an automatically renewing subscription basis. For subscription-based products and services, your payment device will be automatically charged at regular intervals as described for that product or service during the checkout process until you cancel your subscription. Your first renewal may be charged early to prevent any discontinuity in treatment. Your subsequent renewal charges and shipments, where applicable, may be charged and/or shipped up to two (2) days early to accommodate holidays or for other operational reasons to support continuity of treatment. We, the Pharmacies, and/or the Providers may, but are not required to, perform outreach to you from time to time via the Service to request updates to your information and to facilitate ongoing subscriptions. You may cancel a subscription at any time in-app or through your online account under “My Subscriptions,” by contacting Customer Support at team@longevitylabrx.com, or by directly requesting a cancellation. Cancellation will take effect at the end of the current subscription period. Your subscription will automatically renew for another subscription period unless you cancel at least two (2) days before the applicable renewal processing date of your subscription. We do not offer refunds for partially used subscription periods, although we may provide refunds on a case-by-case basis in our sole and absolute discretion. We may also offer you the ability to pause your subscription for a specified period of time. If you do not cancel before the end of the pause period, charging to your payment device will resume automatically. We may change our subscription plans and prices from time to time; however, we will provide you advance notice of any price changes or changes to your subscription plans.
Except when you choose to fill a prescription with a pharmacy other than the Pharmacies, you will only see and be required to pay a single “total” subscription price for subscription products ordered through the Service. If a subscription product you purchase requires a consultation with a Provider, includes a prescription product that you fill through one of the Pharmacies, includes laboratory services, and/or includes other clinical services, then the total price you pay includes the amounts charged for use of the Service, as well as amounts charged by the Pharmacy for the prescription drug, the Lab for laboratory services, and the amount charged by the Medical Group for the services of the Provider, as applicable, which amounts are collected on behalf of and paid to the Pharmacies, Labs, and Medical Groups, respectively.
Prescription Products
Certain products available through the Platform require a valid prescription by a licensed healthcare provider. You will not be able to obtain a prescription product unless you have completed a consultation with one of the Providers, the Provider has determined the prescription product is appropriate for you, and the Provider has written a prescription.
If a Provider determines a prescription product is appropriate for you and writes a prescription, you will receive information about your options for filling the prescription. Certain prescriptions can be filled through one of the Pharmacies by using the Platform or you may fill the prescription at any pharmacy of your choice as prompted during your use of the Service or by emailing your request to Customer Support at team@longevitylabrx.com. Prescriptions may also be transferred among the Pharmacies without notice. Not all prescriptions fulfilled by the Pharmacies use child-resistant packaging and your prescription product may not be dispensed in a child-resistant container.
Some prescriptions are not available through the Pharmacies or must be filled by a local pharmacy of your choice as prompted during your use of the Service, including prescriptions used for many common primary care conditions.
If you fill a prescription with a pharmacy other than the Pharmacies, the Service will send the prescription to your selected pharmacy, but you will be responsible for picking up or otherwise obtaining the prescription product and paying the pharmacy directly for the cost of the prescription product.
If you complete a consultation with a Provider and fill a prescription through one of the Pharmacies, the prescription product is shipped to you by the applicable Pharmacy. The costs associated with the prescription are included in the total charged to you by the Service as described in the “Subscription Products” section above, unless otherwise noted at checkout.
Certain prescription products available through the Platform are “Third-Party Goods and Services” as described in the Third-Party Goods and Services section of this Agreement.
Laboratory Products and Services
If laboratory testing services are accessible through the Platform (the “Testing Services”), they require an order by a licensed healthcare provider. You will only be able to obtain access to the Testing Services through the Platform if you submit the requested intake information and a Provider has determined that the applicable laboratory product and/or service is appropriate for you and orders it. Laboratory products and services coordinated through the Platform can only be fulfilled by the Labs. In order to obtain authorized Testing Services, you will need to schedule and present for laboratory services within the timeframe indicated at a designated Lab, or, in connection with certain Testing Services as indicated on the Platform, submit a sample to the Lab for testing using an at-home collection kit. If using an at-home collection kit, you are responsible for collecting and submitting samples in accordance with all notices and instructions included in the at-home collection kit. If you do not provide an adequate sample or do not return the sample within the timeframe set forth in the instructions, the Lab may not be able to process your sample.
If you receive any laboratory products and/or services from a Lab through the Platform, these are products and/or services of the Labs. Any applicable testing or collection materials that are shipped to you are prepared and shipped to you by the applicable Lab. The Platform is serving as the conduit of the Lab regarding the Lab products and services, and the costs associated with the laboratory products and services are included in the total charged to you by the Service.
Refunds for laboratory products and services may be provided on a case-by-case basis in our sole and absolute discretion.
Requested Services
You understand and agree that your use of the Service inherently involves your requesting the features and products available on the Platform and via any communication channel between you and Longevity Lab RX.
In limited cases, Longevity Lab RX may use artificial intelligence technologies such as generative AI and machine learning (“AI”) to improve the quality and efficiency of our customer support and your clinical care. For example, when you communicate via the messaging platform, Longevity Lab RX may use AI to (i) help you make changes to your account or (ii) draft responses for customer care or for a qualified licensed healthcare professional to review. You will be informed when you are directly interacting with an AI-supported chatbot, agent, or similar communications channel in accordance with applicable law. Longevity Lab RX does not use AI to make clinical decisions. All messages sent to you by your care team through the messaging platform are reviewed and approved by a qualified licensed healthcare professional and your Provider remains fully responsible for your care. We provide AI tools on an “as is” and “as available” basis and do not give any warranties.
The Service may also involve certain uses of personal information that is considered sensitive in certain jurisdictions or otherwise subject to heightened legal obligations. You understand that by using the Service or Platform, you are requesting that Longevity Lab RX and/or the Medical Groups process your personal information, including sensitive personal information, as necessary to provide you the features described on the Longevity Lab RX website and the Platform or as otherwise required to provide the Service to you. This may include, for example, sending you personalized recommendations relating to your use of the Service by email and/or on the Platform.
Limited Use and Availability
Our Service is currently only available to individuals who are located in states in which we offer the Service, are at least eighteen (18) years of age or older, or at least the age of majority in their jurisdiction of residence, if higher than eighteen (18), and who have accepted this Agreement. By visiting, accessing, registering with, or using the Service, you are (a) representing and warranting to us that you are at least eighteen (18) years of age or older or at least the age of majority in your jurisdiction of residence, if higher than eighteen (18); (b) representing and warranting to us that when you use the Service to consult with a Provider, you are located in the same state as the shipping address you provide in your account at the time that you conduct such consultation; (c) agreeing to comply with all applicable laws in visiting, accessing, registering with, or using the Service; and (d) agreeing that you will only use the Service for lawful purposes. Our Service is subject to state regulations and may change from time to time due to changes in applicable regulatory requirements.
Certain products available through the Service are subject to additional age restrictions, and not all products or services are available to all ages.
In some cases, the Service may not be the most appropriate way for you to provide information to, communicate with, or seek medical care and treatment from a healthcare provider. For example, certain medical conditions may require an in-person procedure or a healthcare provider other than your Provider, or your Provider may determine that your diagnosis and/or treatment requires an in-person office visit or are otherwise not appropriately addressed through use of the Service. In such a case, you may receive notification that you will be unable to use the Service for the particular issue you submitted with additional information regarding next steps.
Consent to Use of Telehealth Services
Telehealth involves the delivery of healthcare services using electronic communications, information technology, or other means between a healthcare provider and a patient who is not in the same physical location. While the provision of healthcare services using telehealth may offer certain potential benefits, there are also potential risks associated with the use of telehealth. Telehealth services are not a substitute for in-person care in all cases. In order to use the Service, you will be required to review and agree to an informed consent regarding the use of telehealth (the “Patient Consent”) that will be provided to you via the Service. You agree that Longevity Lab RX is a third-party beneficiary of the Patient Consent and has the right to enforce it against you.
Duty to Provide Information, Access, and Connectivity
You are responsible for providing and maintaining, at your own risk, option, and expense, appropriate software and hardware capabilities (consistent with any technical, quality or other requirements described in the Service) to enable use of the Service, including but not limited to, a computer or mobile device with a video camera and Internet access. You are solely responsible for any fees, including Internet connection or mobile fees, that you incur when accessing the Service. You also have a duty to provide truthful, accurate, and complete information in any forms or other communications you submit to or through the Service. We reserve the right to change the access configuration, including any software, hardware or other requirements of the Service at any time without prior notice.
Privacy Policy
Longevity Lab RX understands the importance of confidentiality and privacy regarding your personal information. Please see our Privacy Policy for a description of how we collect, use, and disclose your personal information.
Protected Health Information
When you set up an account with Longevity Lab RX, you are creating a direct customer relationship with Longevity Lab RX that enables you to access and/or utilize the various functions of the Service as a user. As part of that relationship, you provide certain personal information to Longevity Lab RX, including but not limited to your name, email address, shipping address, and phone number, that we may collect, use, and disclose in accordance with our Privacy Policy, and that we do not consider to be “health” or “medical” information.
However, in using certain components of the Service, you may also provide certain “health” or “medical” information that may be provided specific protections under applicable laws. Longevity Lab RX is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, “HIPAA”). One or more of the Labs, Pharmacies, or Medical Groups may or may not be a “covered entity” or “business associate” under HIPAA, and Longevity Lab RX may in some cases be a “business associate” of a Lab, Pharmacy, or Medical Group. It is important to remember that, while state-specific privacy laws may apply, HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with Longevity Lab RX, the Medical Groups, the Providers, the Labs, or the Pharmacies. To the extent Longevity Lab RX is deemed a “business associate” however, and solely in its role as a business associate, Longevity Lab RX may be subject to certain provisions of HIPAA with respect to “protected health information,” as defined under HIPAA, that you provide to the Labs, Pharmacies, or Medical Groups (“PHI”). In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, “Protected Information”), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under our Privacy Policy. Protected Information does not include information that has been de-identified in accordance with HIPAA.
The Medical Groups and Providers have adopted a Notice of Privacy Practices that describes how they use and disclose Protected Information. By accessing or using any part of the Service, you are acknowledging receipt of the Notice of Privacy Practices from your Medical Group and Provider(s).
By using the Service, you are agreeing that even if HIPAA does apply to Longevity Lab RX, the Medical Groups, the Providers, the Labs, or the Pharmacies, any information that you submit to Longevity Lab RX that is not intended and used solely for the provision of diagnosis and treatment by the Medical Group and Providers or prescription fulfillment by the Pharmacies or laboratory services by the Labs is not considered Protected Information, and will only be subject to our Privacy Policy and other applicable laws.
Registration; User Accounts, Passwords, and Security
You are obligated to register and set up an account in the Platform in order to access the Service, and the Service is available only to Users who have registered and have been granted accounts with usernames and passwords. (For avoidance of doubt, information you provide to Longevity Lab RX in order to register and set up an account on the Platform, including name, username, email address, shipping address, and phone number, are not considered Protected Information as defined above.) You agree to accurately maintain and update any information about yourself that you have provided to Longevity Lab RX, a Medical Group or its Providers, the Labs, or the Pharmacies. If you do not keep such information current, or fail to submit truthful, accurate, and complete information, or we have reasonable grounds to suspect as much, we have the right to suspend or terminate your account and your use of the Service. You also agree to immediately notify Longevity Lab RX of any unauthorized use of your username, password, or any other breach of security that you become aware of involving or relating to the Service by contacting Longevity Lab RX at team@longevitylabrx.com.
In addition, you agree to keep confidential your username and password and to exit from your User account at the end of each session. Longevity Lab RX explicitly disclaims liability for any and all losses and damages arising from your failure to comply with this section. You may not use anyone else's account at any time.
When establishing an account, you will be required to provide a username and password that will be used as your login for your account. To help protect the privacy of data you transmit through the Service, where personally identifiable information is requested, we also use technology designed to encrypt the information that you input before it is sent to us using Secure Sockets Layer (SSL) technology or similar encryption technology. In addition, we take steps to protect the User data we collect against unauthorized access. However, you should keep in mind that the Service and our services are run on software, hardware, and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control. In addition, persons with access to your computer, phone, or other mobile or other devices may be able to access the Service and information about you, including medical information, contained in the Service. It is your responsibility to affirmatively logout from your account when you are not actively using it. It is also your responsibility to secure and prevent unauthorized physical access to your computer, phone, and other devices, and to protect the confidentiality of your username and password.
You must exercise caution, good sense, and sound judgment in using the Service. You are prohibited from violating, or attempting to violate, the security of the Service. Any such violations may result in criminal and/or civil penalties against you. Longevity Lab RX may investigate any alleged or suspected violations and if a criminal violation is suspected, Longevity Lab RX may cooperate with law enforcement agencies in their investigations.
Use and Ownership of the Service
The Service and the information and Content available through the Service are protected by copyright laws throughout the world. Subject to this Agreement, Longevity Lab RX grants you a limited, non-transferable, revocable license to access and use the Service for your personal use. Unless otherwise specified by Longevity Lab RX in a separate license, your right to use any of the Service or the Content is subject to this Agreement and all rights in the Service and Content are reserved by Longevity Lab RX. You agree that Longevity Lab RX and its suppliers own all rights, title, and interest in the Service (including but not limited to, any computer code, themes, objects, concepts, photographs, product descriptions, blog posts, artwork, animations, sounds, musical compositions, audiovisual effects, methods of operation, moral rights, and documentation). You will not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Service. Longevity Lab RX'ss stylized name and other related graphics, logos, service marks, and trade names used on or in connection with the Service are the trademarks of Longevity Lab RX and may not be used without permission, including in connection with any third-party products or services. Other trademarks, service marks, and trade names that may appear on or in the Service are the property of their respective owners.
License to Information Submitted via the Service
Subject to any limitations on Protected Information described below, any information you transmit to Longevity Lab RX via the Service, whether by direct entry, submission, email, or otherwise, including data, questions, comments, forum communications, or suggestions (collectively, “Submissions”), will, to the extent permitted under applicable law, be treated as non-confidential and non-proprietary. Subject to any applicable account settings that you select, you grant Longevity Lab RX a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right (including any moral rights) and license to use, license, distribute, reproduce, modify, adapt, publicly perform, and publicly display Submissions (in whole or in part) for the purposes of operating and providing the Service to you and to our other users. You warrant that the holder of any worldwide intellectual property right, including moral rights, in Submissions has completely and effectively waived all such rights and validly and irrevocably granted to you the right to grant the license stated above. You agree that you, not Longevity Lab RX, are responsible for all of the Submissions that you provide to the Service. In addition to the foregoing, Longevity Lab RX shall have the right, in its sole discretion, to edit, duplicate, or alter the Submission in any manner for any purpose that Longevity Lab RX deems necessary or desirable, and you irrevocably waive any and all so-called moral rights you may have in the Submission. You further agree that you shall have no right of approval and no claim to compensation in connection with the Submission.
If a Submission you make contains Protected Information, Longevity Lab RX'ss rights under this section with respect to the use or disclosure of such Protected Information will be limited as and to the extent required under applicable law.
Prohibited Use
You are prohibited from using or attempting to use the Service: (i) for any unlawful, unauthorized, fraudulent, or malicious purpose; (ii) in any manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any server; (iii) in any manner that could interfere with any other party's use and enjoyment of the Service; (iv) to gain unauthorized access to any other accounts, computer systems, or networks connected to any server or systems through hacking, password mining, or any other means; (v) to access systems, data, or information not intended by Longevity Lab RX to be made accessible to a user; (vi) to obtain any materials or information through any means not intentionally made available by Longevity Lab RX; (vii) to reverse engineer, disassemble, or decompile any section or technology on the Service; or (viii) for any use other than the business purpose for which it was intended, such as making use of AI-supported agents or chatbots, or similar communication channels, in a manner explicitly prohibited or restricted by the agent or chatbot.
In addition, in connection with your use of the Service, you agree you will not: (a) upload or transmit any message, information, data, text, software, images, or other content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or inappropriate with respect to race, gender, sexuality, ethnicity, or other intrinsic characteristic, or that may invade another's right of privacy or publicity; (b) create a false identity or duplicative accounts for the purpose of misleading others or impersonate any person or entity, including, without limitation, any Longevity Lab RX representative, or falsely state or otherwise misrepresent your affiliation with a person or entity; (c) upload or transmit any material that you do not have a right to reproduce, display, or transmit under any law or under contractual or fiduciary relationships (such as nondisclosure agreements); (d) upload files that contain viruses, trojan horses, worms, time bombs, cancel-bots, corrupted files, spyware, or any other similar software or programs that may damage the operation of another's computer or property of another; (e) delete any author attributions, legal notices, or proprietary designations or labels that you upload to any communication feature; (f) use the Service's communication features in a manner that adversely affects the availability of its resources to other users (e.g., excessive shouting, use of all caps, or flooding continuous posting of repetitive text); (g) upload or transmit any unsolicited advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “phishing,” or any other form of solicitation, commercial or otherwise; (h) violate any applicable local, state, national, or international law; (i) upload or transmit any material that infringes any patent, trademark, service mark, trade secret, copyright, or other proprietary rights of any party; (j) delete or revise any material posted by any other person or entity; (k) manipulate or otherwise display the Service by using framing, mirroring, or similar navigational technology; (l) probe, scan, test the vulnerability of, or breach the authentication measures of, the Service or any related networks or systems; (m) register, subscribe, attempt to register, attempt to subscribe, unsubscribe, or attempt to unsubscribe, any party for any services or any contests, promotions, or sweepstakes if you are not expressly authorized by such party to do so; (n) harvest or otherwise collect information about others, including email addresses; (o) use any robot, spider, scraper, or other automated or manual means to access the Service, or copy, download, distribute, or reproduce any content or information on the Service; or (p) assist or permit any person in engaging in any of these activities.
Longevity Lab RX reserves the right to take whatever lawful actions it may deem appropriate in response to actual or suspected violations of the foregoing, including, without limitation, the suspension or termination of a User's access and/or account. Longevity Lab RX may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong.
Except as may be provided in the Privacy Policy or prohibited by applicable law, Longevity Lab RX reserves the right, at all times, to disclose any information as Longevity Lab RX deems necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or to remove any information or materials, in whole or in part, in Longevity Lab RX'ss sole discretion.
Right to Monitor
Longevity Lab RX reserves the right to monitor general use of the Service at any time as it deems appropriate and to remove any materials that, in Longevity Lab RX'ss sole discretion, may be illegal, may subject Longevity Lab RX to liability, may violate this Agreement, or are inconsistent with Longevity Lab RX'ss purpose for the Service.
Third-Party Goods and Services
Parties other than Longevity Lab RX, including certain Labs, Pharmacies, Medical Groups, and Providers, provide services or sell products through the Service (collectively, “Third Parties”), and Longevity Lab RX may also make available to you for purchase certain services, devices, items, or products manufactured, distributed, or sold by Third Parties (“Third-Party Goods and Services”). Your use of any Third-Party Goods and Services and any interactions with Third Parties, including payment and delivery of goods or services, and any other terms, conditions, warranties, or representations associated with such use or interactions, are solely between you and such Third Parties. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction involving Third Parties or any Third-Party Goods and Services. You are solely responsible for, and shall exercise caution, discretion, common sense, and judgment in, using the Service and disclosing personal information.
You agree that Longevity Lab RX shall not be responsible or liable for any loss or damage of any sort incurred as the result of your use of the Service, including any Third-Party Goods and Services or your interactions with any Third Parties. In the event of any dispute between you and any Third Party, any other User, or any other entity or individual, you understand and agree that Longevity Lab RX is under no obligation to become involved in such dispute, and you hereby release and indemnify Longevity Lab RX and its corporate parents, subsidiaries, and affiliates, and all of their respective contractors, directors, officers, employees, representatives, proprietors, partners, shareholders, servants, principals, agents, predecessors, successors, assigns, accountants, and attorneys (collectively, “Longevity Lab RX Parties”) from any and all claims, demands, and/or damages (actual or consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes or the Service or the features and services therein.
IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
Certain of Longevity Lab RX'ss shareholders, directors, officers, employees, contractors, or agents (collectively, “Longevity Lab RX Owners and Personnel”) may have a financial interest in one or more Third Parties and may profit from your use of the Third Parties and/or the sale of Third-Party Goods and Services to you.
Terms of Sale
All products offered for sale by Longevity Lab RX are subject to availability and we reserve the right to impose quantity limits on any order or reject all or any part of an order without prior notice. In the event of an error, we reserve the right to correct the error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged. Prices for products are subject to change at any time. You are responsible for any applicable sales, use, duty, customs, or other governmental taxes, levies, or fees (“Taxes”) due with respect to your purchase of products or services through our Service. We will collect applicable Taxes if we determine we have a duty to collect Taxes. We will present an estimate of Taxes we collect at checkout, except where we have clearly stated in writing that a price includes Taxes. The actual Taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates. We are not required to, and do not, collect Taxes in all states. You may have a duty to directly report and pay Taxes if we do not collect such Taxes.
Only valid payment methods acceptable to us may be used to complete a purchase via the Service. You represent and warrant that you are authorized to use your designated payment method. You authorize us to charge your designated payment method for the total amount of your order (including any applicable taxes and shipping and handling charges). If your designated payment method is declined, we will attempt to process your charge until the transaction is approved. We and our third-party payment service providers may request, and may receive, updated payment card information from your payment card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, you agree we may update your account information accordingly, and will use such updated information to process payments for your future purchases and applicable subscription charges (including any applicable taxes, shipping and handling charges). Your payment card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated card information. If you wish to opt out of your payment card's updating service, you should contact your card issuer. We are not responsible for any fees or charges that your bank or payment card issuer may apply. If your bank or card issuer reverses a charge to your payment card, we may bill your account directly and seek payment by another method including a mailed statement.
If any of the products in your order are unavailable, we will only charge the prices, Taxes, and other applicable charges associated with the products that are included in the shipment. In connection with any purchase you make through the Service, you may be asked to supply certain information relevant to the transaction, including, without limitation, your payment card number and expiration date, your billing address, your shipping address, your phone number, and/or your email address. By submitting such information, you grant Longevity Lab RX without charge the irrevocable, unencumbered, universe-wide, and perpetual right to provide such information (and any updated information we receive) to third parties (e.g., payment processing companies) for the purpose of facilitating the transaction.
All credit card, debit card, and other monetary transactions on or through the Service occur through an online payment processing application(s) accessible through the Service. This online payment processing application(s) is provided by third-party online payment processing vendors (collectively, “Payment Vendors”). Additional information about our Payment Vendors and their respective privacy policies and information security measures is available on the applicable Payment Vendor's website. Reference is made to the Payment Vendor's policies for informational purposes only and they are in no way incorporated into or made a part of this Agreement. Longevity Lab RX'ss relationship with Payment Vendors, if any, is merely contractual in nature; they are nothing more than third-party vendors to Longevity Lab RX and are in no way subject to Longevity Lab RX'ss direction or control.
You agree to pay any shipping and handling charges, if any, shown at the time you make a purchase. We reserve the right to increase, decrease, add, or eliminate shipping and handling charges from time to time, but we will provide notice of the changes applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise in writing via the Service, risk of loss or damage to a product passes to you upon delivery of the product to our designated carrier.
We reserve the right to remedy User issues and concerns on a case-by-case basis. We reserve the right, in our sole discretion, to resolve customer issues and concerns based on the facts and circumstances of each User.
Termination
Longevity Lab RX may terminate your use of the Service or any of our features or services at any time and for any reason without notice, including, for example, for conduct violating this Agreement, if any or all of the agreements between Longevity Lab RX and the Medical Groups, Labs, or Pharmacies terminate, or if we discontinue the Service. The provisions of this Agreement concerning Service security, prohibited activities, copyrights, trademarks, user submissions, disclaimers, limitation of liability, arbitration and resolution of Disputes, indemnity, and jurisdictional issues shall survive any such termination or any other termination of this Agreement or your relationship with Longevity Lab RX. You agree that if your use of the Service is terminated pursuant to this Agreement, you will not attempt to use the Service under any name, real or assumed, and further agree that if you violate this restriction after being terminated, you will indemnify and hold all Longevity Lab RX Parties harmless from any and all liability that any such Longevity Lab RX Parties may incur with respect thereto.
Except as otherwise provided in the Privacy Policy or as required by applicable law (including any obligation to provide access to health records), we have no obligation, whether before or after the termination of your use of the Service, to return or otherwise provide to you or any third party on your behalf any Content, any information you provide to us, any information your Providers provided to us about or relating to you, or any other information that we may have that relates to you.
Disclaimers
Content and other information contained on the Service is provided by Longevity Lab RX as a convenience. Users relying on Content or other information from the Service do so at their own risk.
THE SERVICE IS PROVIDED ON AN “AS IS” OR “AS AVAILABLE” BASIS. ANY ACCESS TO OR USE OF THE SERVICE IS VOLUNTARY AND AT THE SOLE RISK OF THE USER. LONGEVITY LAB RX AND EACH THIRD PARTY OFFERING PRODUCTS OR SERVICES THROUGH THE SERVICE, INCLUDING THE MEDICAL GROUPS, THE PROVIDERS, THE LABS, AND THE PHARMACIES, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS, SATISFACTORY QUALITY, AND FITNESS FOR PARTICULAR PURPOSE WITH REGARD TO THE SERVICE, AND WITH RESPECT TO ANY INFORMATION, CONTENT, PRODUCT, SERVICE, MERCHANDISE, OR OTHER MATERIAL PROVIDED ON OR THROUGH THE SERVICE OR THE PLATFORM. LONGEVITY LAB RX DOES NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, OR USEFULNESS OF THE SERVICE. LONGEVITY LAB RX DOES NOT WARRANT THAT THE SERVICE WILL FUNCTION WITHOUT DELAYS, DISRUPTIONS, INTERFERENCES, IMPERFECTIONS, CORRUPTION, CYBER ATTACK, VIRUSES, MALWARE, OR ANY ADVERSE INCIDENT.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LONGEVITY LAB RX BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, AND CONSEQUENTIAL DAMAGES, PERSONAL OR BODILY INJURY, EMOTIONAL DISTRESS, OR WRONGFUL DEATH, LOSS OF DATA, LOST PROFITS, OR DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THE SERVICE, INCLUDING ANY INFORMATION AND CONTENT MADE AVAILABLE THROUGH THE SERVICE OR ANY SERVICES PERFORMED OR PRODUCTS OFFERED BY THIRD PARTIES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT LONGEVITY LAB RX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LONGEVITY LAB RX SHALL BE LIABLE ONLY TO THE EXTENT OF ACTUAL DAMAGES INCURRED BY YOU, NOT TO EXCEED U.S. $1,000.
ANY CLAIMS ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE OR CONTENT MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE DATE OF THE EVENT GIVING RISE TO SUCH ACTION OCCURRED.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. TO THE EXTENT THAT WE MAY NOT DISCLAIM ANY IMPLIED WARRANTY OR LIMIT ITS LIABILITIES, THE SCOPE AND DURATION OF SUCH WARRANTY AND THE EXTENT OF OUR LIABILITY WILL BE THE MINIMUM PERMITTED UNDER APPLICABLE LAW.
Indemnification
You agree to defend, indemnify, and hold Longevity Lab RX Parties and any Third Parties offering products or services through the Service, including the Medical Groups, Providers, Labs, and Pharmacies, harmless from and against any and all suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses (including, without limitation, attorneys' fees and litigation expenses) relating to or arising from your use of the Service, your fraud, violation of law, or willful misconduct, any breach by you of this Agreement, or your violation of any rights of any other person or entity. We reserve the right to control the defense of any claim by a third party for which we are entitled to indemnification, and you agree to provide us with such cooperation as is reasonably requested by us.
Notices
Any notices to you from Longevity Lab RX regarding the Service or this Agreement may be made by email, a posted notice on the Service, or regular mail, in the sole discretion of Longevity Lab RX.
Electronic Communications
When you access or use the Service or send emails or SMS messages to us, any Medical Group or its Providers, you are communicating with us, the Medical Group, and its Providers electronically. You consent to receive communications from us, the Medical Group, and its Providers electronically. We will communicate with you via email, SMS messaging, or through the Service. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in this Agreement.
As part of the Service, you may opt-in to marketing/promotions and/or transactional communications delivered to you via SMS from Longevity Lab RX. Messages may be sent using an automatic telephone dialing system. Message and data rates may apply. Send HELP for help or STOP to opt out of further communications. Carriers are not liable for delayed or undelivered messages. Message frequency varies.
Copyright
It is Longevity Lab RX'ss policy to terminate use of the Service by any User who repeatedly infringes copyright upon prompt notification to Longevity Lab RX by the copyright owner or the copyright owner's legal agent. Without limiting the foregoing, if you believe that your work has been copied and posted on the Service in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of the location on the Service of the material that you claim is infringing; (4) your address, telephone number, and e-mail address; (5) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (6) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Contact information for Longevity Lab RX'ss Copyright Agent for notice of claims of copyright infringement is as follows: team@longevitylabrx.com.
Entire Agreement
This Agreement and any other agreements Longevity Lab RX may post on the Service or that you and Longevity Lab RX may execute from time to time constitute the entire agreement between Longevity Lab RX and you in connection with your use of the Service and supersede any prior agreements between Longevity Lab RX and you regarding use of the Service, including prior versions of this Agreement.
Binding Arbitration / Class Waiver
YOU AND WE EXPRESSLY AGREE THAT ANY LEGAL CLAIM, DISPUTE, OR OTHER CONTROVERSY BETWEEN YOU AND US OR ANY OF THE LONGEVITY LAB RX PARTIES, ANY MEDICAL GROUPS, PROVIDERS, LABS, OR PHARMACIES ARISING OUT OF OR OTHERWISE RELATING IN ANY WAY TO THE LONGEVITY LAB RX PARTIES, THE PLATFORM, THE CONTENT, OR THE SERVICE, OR ANY OTHER GOODS, SERVICES, OR ADVERTISING BY LONGEVITY LAB RX OR ANY OF THE LONGEVITY LAB RX PARTIES, LABS, PHARMACIES, MEDICAL GROUPS, OR PROVIDERS, INCLUDING CONTROVERSIES RELATING TO THE APPLICABILITY, ENFORCEABILITY, OR VALIDITY OF ANY PROVISION OF THIS AGREEMENT (COLLECTIVELY, “DISPUTES”), THAT IS NOT RESOLVED BY AN INFORMAL DISPUTE RESOLUTION CONFERENCE (AS DEFINED AND DESCRIBED BELOW), SHALL BE RESOLVED IN CONFIDENTIAL BINDING ARBITRATION CONDUCTED BEFORE ONE COMMERCIAL ARBITRATOR FROM A REPUTABLE ARBITRATION PROVIDER (“ARBITRATION PROVIDER”), RATHER THAN IN A COURT, AS DESCRIBED HEREIN. THE ARBITRATION WILL BE GOVERNED BY THE ARBITRATION PROVIDER'S RULES AND PROCEDURES. YOU AND THE LONGEVITY LAB RX PARTIES ACKNOWLEDGE THAT WE ARE VOLUNTARILY AND KNOWINGLY FORFEITING YOUR AND OUR RIGHT TO A TRIAL BY JURY AND TO OTHERWISE PROCEED IN A LAWSUIT IN STATE OR FEDERAL COURT, EXCEPT AS EXPRESSLY PROVIDED HEREIN. FOR PURPOSES OF THIS ARBITRATION AGREEMENT, “DISPUTE” WILL ALSO INCLUDE DISPUTES THAT AROSE OR INVOLVE FACTS OCCURRING BEFORE THE EXISTENCE OF THIS OR ANY PRIOR VERSIONS OF THE TERMS AND CONDITIONS AS WELL AS CLAIMS THAT MAY ARISE AFTER THE TERMINATION OF THESE TERMS AND CONDITIONS.
In the event a Dispute arises between us, we are committed to working with you to reach a reasonable resolution. You and we agree that good faith informal efforts to resolve Disputes can result in a prompt, low-cost, and mutually beneficial outcome. You and we therefore agree that before either party commences arbitration against the other (or initiates an action in small claims court if a party so elects), we will personally meet and confer telephonically or via videoconference, in a good faith effort to resolve informally any Dispute covered by this Arbitration Agreement (“Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you will also participate in the conference.
The party initiating a Dispute must give notice to the other party in writing of its intent to initiate an Informal Dispute Resolution Conference (“Notice”), which shall occur within forty-five (45) days after the other party receives such Notice, unless an extension is mutually agreed upon by the parties. Notice to us that you intend to initiate an Informal Dispute Resolution Conference should be sent by email to team@longevitylabrx.com or regular mail to our offices located at PO Box 576810, Modesto, CA 95355. The Notice must include: (1) your name, telephone number, mailing address, and e-mail address associated with your account (if you have one); (2) the name, telephone number, mailing address, and e-mail address of your counsel, if any; and (3) a description of your Dispute. To be valid, you must personally sign the Notice.
If you and we are unable to resolve a Dispute within thirty (30) days after the applicable Informal Dispute Resolution Conference, either party may commence arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual.
Before you commence an arbitration under this Arbitration Agreement, you must provide us with a written request for arbitration (the “Request”) that includes: (1) your name; (2) residence address; (3) username (if applicable) and email address associated with your User account (if applicable); (4) a detailed description of the Dispute, including the relief you seek; and (5) a statement certifying completion of the Informal Dispute Resolution Conference, as described above. Before we commence arbitration of a Dispute against you, we will provide a written Request to you with a detailed description of the Dispute and the relief we seek and certification of completion of the Informal Dispute Resolution Conference. Any Request you send to us should be mailed to Longevity Lab RX LLC, PO Box 576810, Modesto, CA 95355, ATTN: Dispute Notice. We will provide the Request to your email address on file.
The arbitration will be conducted in either California, or the county where you reside, unless the parties agree otherwise in writing. The arbitrator's award shall be final and binding on all parties and may be entered as a judgment in any court of competent jurisdiction. These Terms and Conditions evidence a transaction involving interstate commerce; and notwithstanding any other provision herein with respect to the applicable substantive law, the parties expressly intend that the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the interpretation and enforcement of this Arbitration Agreement and any arbitration.
YOU AND WE HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and we are instead electing that all Disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified otherwise herein. There is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.
YOU AND WE AGREE THAT, EXCEPT AS SPECIFIED HEREIN, ALL DISPUTES SUBJECT TO ARBITRATION UNDER THIS AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. NO PARTY MAY BRING ANY CLAIM SUBJECT TO ARBITRATION PURSUANT TO THIS AGREEMENT AS A PRIVATE ATTORNEY GENERAL, IN A REPRESENTATIVE CAPACITY, OR AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS PROCEEDING. NO ARBITRATION OR CLAIMS SHALL BE CONSOLIDATED OR JOINED WITH ANY OTHER ARBITRATION OR CLAIMS EXCEPT AS EXPLICITLY SPECIFIED HEREIN. THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S).
If you do not wish to be bound by this Arbitration Agreement, you can opt out of this Arbitration Agreement within thirty (30) days after first becoming subject to this Arbitration Agreement. To opt out, you must send: (1) your name; (2) residence address; (3) email address; and (4) a clear statement that you want to opt out of the Arbitration Agreement to: Longevity Lab RX LLC, PO Box 576810, Modesto, CA 95355, ATTN: Arbitration Opt-Out (the “Opt-Out Notice”). You must sign the Opt-Out Notice for it to be effective. Any Opt-Out Notice will be effective only if you send it yourself, on an individual basis, and opt out notices from any third-party purporting to act on your behalf will have no effect on your or our rights. If you opt out of this Arbitration Agreement, all other parts of these Terms and Conditions will continue to apply to you.
Governing Law; Venue; Severability of Provisions
This Service is controlled and operated by Longevity Lab RX from our offices within California. Those who choose to access the Service from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent applicable. Access to the Service from jurisdictions where the contents of the Service are illegal or penalized is prohibited.
The validity, interpretation, construction, and performance of this Agreement will be governed by the laws of the State of California, without regard to any conflicts of law provisions.
All parts of this Agreement apply to the maximum extent permitted by law. Our failure to enforce any provision of this Agreement will not constitute a waiver of such right. We both agree that if we cannot enforce a part of this Agreement as written, then that part will be replaced with terms that most closely match the intent of the unenforceable part to the extent permitted by law. Except as otherwise provided in this Agreement, the invalidity of part of this Agreement will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience and do not have any force or effect.
No Agency Relationship
Neither this Agreement, nor any Content, materials, or features of the Service create any partnership, joint venture, employment, or other agency relationship between you and Longevity Lab RX, the Medical Groups, the Providers, the Labs, or the Pharmacies. You may not enter into any contract on our behalf or bind us in any way.
Assignment
You may not assign any of your rights under this Agreement, and any such attempt will be null and void. Longevity Lab RX may, in its sole discretion, assign or transfer, without further consent or notification, this Agreement or any or all of the contractual rights and obligations pursuant to this Agreement, in whole or in part, to any affiliate of Longevity Lab RX or to a third party in the event that some or all of the business of Longevity Lab RX is transferred to such other third party by way of merger, sale of its assets, or otherwise.
Third Party Beneficiaries
Any use of third-party software provided in connection with the Service, or any Third-Party Goods and Services accessed or used in connection with the Service, will be governed by the applicable third party's license or terms of use, if any, and if there is no such license or terms of use, by this Agreement. In addition to this Agreement, your use of the Service must comply with all applicable third-party terms of agreement, if any.
Except for the foregoing or as otherwise specifically set forth in this Agreement, including with respect to the indemnification obligations contained herein in favor of Longevity Lab RX, the Medical Groups, the Pharmacies, the Labs, and the Providers and the agreement to arbitration, we hereby expressly agree that there is no intent by either party to create or establish third party beneficiary status rights or their equivalent in any other referenced individual, subcontractor, or third party, and, except as specifically set forth in this Agreement, that no third party shall have any right to enforce any right or enjoy any benefit that is created or established under this Agreement.
Contacting Us
If you have any questions or concerns about this Agreement, please contact us:
Longevity Lab RX LLC
PO Box 576810
Modesto, CA 95355
Email: team@longevitylabrx.com
Privacy Policy
Last updated: August 11, 2026
Introduction
Longevity Lab RX LLC (“Longevity Lab RX,” “we,” or “us”) owns and operates the website (the “Website”) located at www.longevitylabrx.com and may have previously, now, or in the future own and/or operate a Longevity Lab RX mobile application (collectively, the “Platform”). Your access and use of the Platform, any part thereof, or anything associated therewith, including its content (“Content”), any products or services provided through the Platform or otherwise by Longevity Lab RX, and any affiliated website, software, or application owned or operated by Longevity Lab RX (collectively, including the Platform and the Content, the “Service”) are subject to this Privacy Policy unless specifically stated otherwise. Capitalized terms not otherwise defined in this Privacy Policy have the same meaning as set forth in the Longevity Lab RX Terms and Conditions (“Terms and Conditions”).
We are committed to respecting the privacy of users of the Service. We created this Privacy Policy (“Privacy Policy”) to tell you how Longevity Lab RX collects, uses, and discloses information in order to provide you with the Service.
By creating, registering, or logging into an account through the Service, or otherwise accessing or using the Service, you are acknowledging the most recent version of this Privacy Policy. We will update this Privacy Policy when necessary to reflect material changes in the Service or how we use personal information, and as required by applicable law. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the “Last updated” date at the top of the Privacy Policy. If we make material changes to this Privacy Policy, we will provide notice or obtain consent regarding such changes as may be required by law.
If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by such an individual to act on such an individual's behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.
Limitations on Use by Minors
The Service is generally intended for use by individuals who are at least eighteen (18) years of age or such older age as may be required by applicable state laws in the jurisdiction in which an individual utilizes the Service. The Service is not designed or intended to attract, and is not directed to, children under thirteen (13) years of age. If we obtain actual knowledge that we have collected personal information through the Platform from a person under thirteen (13) years of age, we will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form.
Furthermore, if you are under sixteen (16) years of age, then you (or your parent or legal guardian if you are under age 13) may at any time request that we remove content or information about you that is posted on the Platform. Please submit any such request (“Request for Removal of Minor Information”) to either of the following:
By mail: Longevity Lab RX LLC, Attn: Privacy Officer, PO Box 576810, Modesto, CA 95355, with a subject line of “Removal of Minor Information.” If you send by mail, please send by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery, and tracking.
By email: team@longevitylabrx.com, with a subject line of “Removal of Minor Information.”
For each Request for Removal of Minor Information, please state “Removal of Minor Information” in the email or letter subject line, and clearly state the following in the body of the request:
The nature of your request
The identity of the content or information to be removed
The location of the content or information on the Platform (e.g., by providing the URL)
That the request is related to the “Removal of Minor Information”
Your name, street address, city, state, zip code, and email address, and whether you prefer to receive a response to your request by mail or email
We will not accept any Request for Removal of Minor Information via telephone or facsimile. Longevity Lab RX is not responsible for failing to comply with any Request for Removal of Minor Information that is incomplete, incorrectly labeled, or incorrectly sent.
Please note that we are not required to erase or otherwise eliminate, or enable erasure or elimination of such content or information in certain circumstances, such as, for example, when an international, federal, state, or local law, rule, or regulation requires Longevity Lab RX to maintain the content or information; when Longevity Lab RX maintains the content or information on behalf of your Providers (as defined in our Terms and Conditions) as part of your electronic medical record; when the content or information is stored on or posted to the Site by a third party other than you (including any content or information posted by you that was stored, republished, or reposted by the third party); when Longevity Lab RX anonymizes the content or information, so that you cannot be individually identified; when you do not follow the aforementioned instructions for requesting the removal of the content or information; and when you have received compensation or other consideration for providing the content or information.
The foregoing is a description of Longevity Lab RX'ss voluntary practices concerning the collection of personal information through the Service from certain minors, and is not intended to be an admission that Longevity Lab RX is subject to the Children's Online Privacy Protection Act, the Federal Trade Commission's Children's Online Privacy Protection Rule(s), or any similar international, federal, state, or local laws, rules, or regulations.
Protected Information
When you set up an account with Longevity Lab RX, you are creating a direct customer relationship with Longevity Lab RX that enables you to access and/or utilize the various functions of the Platform and the Service as a user. As part of that relationship, you provide information to Longevity Lab RX, including but not limited to, your name, email address, shipping address, phone number, and certain transactional information, which we do not consider to be “protected health information” or “medical information.”
However, in using certain components of the Service, you may provide certain health or medical information that may be protected under applicable laws. Longevity Lab RX is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, “HIPAA”). One or more of the Labs, Pharmacies, or Medical Groups (as defined in our Terms and Conditions) may or may not be a “covered entity” or “business associate” under HIPAA, and Longevity Lab RX may in some cases be a “business associate” of a Pharmacy or Medical Group. It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with Longevity Lab RX, the Medical Groups, the Providers, the Labs, or the Pharmacies. To the extent Longevity Lab RX is deemed a “business associate” however, and solely in its role as a business associate, Longevity Lab RX may be subject to certain provisions of HIPAA with respect to “protected health information,” as defined under HIPAA, that you provide to Longevity Lab RX, the Medical Group, or the Providers (“PHI”). In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, “Protected Information”), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy. Protected Information does not include information that has been de-identified in accordance with applicable laws.
The Medical Groups and Providers have adopted a Notice of Privacy Practices that describes how they use and disclose Protected Information. By accessing or using any part of the Service, you acknowledge receipt of the Notice of Privacy Practices from your Medical Group and Provider(s).
By accessing or using any part of the Service, you understand that any information that you submit to Longevity Lab RX that is not intended and used solely for the provision of diagnosis and treatment by the Medical Group and Providers, laboratory services by the Labs, or prescription fulfillment by the Pharmacies, is not considered Protected Information, and will be subject only to our Privacy Policy and any applicable state laws that govern the privacy and security of such information. For purposes of clarity, information you provide to Longevity Lab RX in order to register and set up an account on the Platform, including name, date of birth, username, email address, shipping address, and phone number, are not considered Protected Information.
Collection of Personal Information
The personal information we collect depends on how you interact with us, the services you use, and the choices you make.
We collect information about you from different sources and in various ways when you use our services, including information you provide directly, information collected automatically, information from third-party data sources, and data we infer or generate from other data.
Information you provide directly. We collect personal information you provide to us. For example:
Name and contact information, such as your name, email address, phone number, and billing and physical addresses.
Demographic data, such as your gender, date of birth, and zip code.
Social plug-ins, such as third-party websites, networks, platforms, servers, and/or application information.
Payment information, such as your credit card number, financial account information, and other payment details.
Content and files, such as photographs, videos, documents, and other files you upload to the Service. This includes email messages and other communications you send to us.
Sensitive personal information, including: Government-issued identifiers (such as driver's license, passport number, and social security numbers); account access information; sensitive demographic data (such as racial or ethnic origin); contents of communications; biometric information used for identification; health data; and information concerning sex life or sexual orientation.
Information we collect automatically. When you use our services, we collect some information automatically. For example:
Identifiers and device information. When you visit our websites, our web servers automatically log your Internet Protocol (IP) address and information about your device, including device identifiers (such as MAC address); device type; and your device's operating system, browser, and other software including type, version, language, settings, and configuration.
Geolocation data. Depending on your device and app settings, we collect geolocation data when you use our apps or online services.
Usage data. We automatically log your activity on our websites, apps, and connected products, including the URL of the website from which you came to our sites, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our website.
Information we create or generate. We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics (“inferences”).
Information we obtain from third-party sources. We also obtain the types of information described above from third parties. These third-party sources include, for example:
Third-party partners. Third-party applications and services, including social networks you choose to connect with or interact with through our services.
Co-branding/marketing partners. Partners with which we offer co-branded services or engage in joint marketing activities.
Service providers. Third parties that collect or provide data in connection with work they do on our behalf, for example companies that determine your device's location based on its IP address.
Publicly available sources. Public sources of information such as open government databases.
When you are asked to provide personal information, you may decline. And you may use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain services or features, those services or features may not be available or fully functional.
Longevity Lab RX provides management services to the medical providers and certain pharmacies you may access through the Service. As a result, we may store additional health information on their behalf, including your medical record, communications with providers, medical history, and prescription information.
Cookies, Mobile IDs, and Similar Technologies
We use cookies, web beacons, mobile analytics and advertising IDs, and similar technologies to operate our websites and online services and to help collect data, including usage data, identifiers, and device information.
Cookies are small text files placed by a website and stored by your browser on your device. A cookie can later be read when your browser connects to a web server in the same domain that placed the cookie. The text in a cookie contains a string of numbers and letters that may uniquely identify your device and can contain other information as well.
Web beacons are electronic images (also called single-pixel or clear GIFs) that are contained within a website or email. When your browser opens a webpage or email that contains a web beacon, it automatically connects to the web server that hosts the image (typically operated by a third party). This allows that web server to log information about your device and to set and read its own cookies.
Mobile analytics and advertising IDs are generated by operating systems for mobile devices (iOS and Android) and can be accessed and used by apps in much the same way that websites access and use cookies. Our apps contain software that enables us and our third-party analytics and advertising partners to access these mobile IDs.
We, and our analytics and advertising partners, use these technologies in our websites, apps, and online services to collect personal information (such as the pages you visit, the links you click on, and similar usage information, identifiers, and device information) when you use our services, including personal information about your online activities over time and across different websites or online services.
There are a range of cookie and related controls available through browsers, mobile operating systems, and elsewhere. See the “Choice and Control of Personal Information” section below for details.
Use of Personal Information
We use the personal information we collect for purposes described in this Privacy Policy or as otherwise disclosed to you, subject to the limitations addressed in the “Protected Information” section above. For example, we use personal information for the following purposes:
Product and service delivery. To provide and deliver the Service, including troubleshooting, facilitating your movement through the Service, confirming your location, improving, and personalizing those services.
Business operations. To operate our business, such as billing, processing your payments, accounting, administering your account, improving our internal operations, securing our systems, detecting fraudulent or illegal activity, verifying your identity, and meeting our legal obligations.
Product improvement, development, and research. To develop, test, or improve the Service and content, features, and/or products or services offered via the Service.
Personalization. To understand you and your preferences to enhance your experience and enjoyment using our services.
Customer support. To provide customer support, fulfill your requests, and respond to your questions.
Communications. To send you information about Longevity Lab RX, the Labs, the Pharmacies, the Medical Groups, and the Providers, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
Marketing. To communicate with you about new services, offers, promotions, rewards, contests, upcoming events, and other information about our services and those of our selected partners.
Advertising. To promote and market Longevity Lab RX, the Service, and the products and/or services offered via the Service.
We combine data we collect from different sources for these purposes, and to give you a more seamless, consistent, and personalized experience.
We may de-identify your information and use, create, and sell such de-identified information for any business or other purpose not prohibited by applicable law.
Disclosure of Personal Information
We disclose personal information as described below as we determine necessary to complete your transactions or provide the services you have requested or authorized, or with your consent as required by applicable law.
Service providers. We provide personal information to vendors or agents working on our behalf for the purposes described in this Privacy Policy.
Affiliates and corporate transactions. We may share personal information with our subsidiaries, affiliates, and related companies. We may also share personal information in connection with a corporate transaction such as a merger, acquisition, financing, or sale of assets.
Legal and law enforcement. We will access, share, and preserve personal information when we believe that doing so is necessary to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies.
Advertising and analytics partners. We share personal information (such as identifiers, activity data, device data, and geolocation data) with advertising and analytics partners to deliver and tailor interest-based advertising and to measure advertising effectiveness.
Please note that some of our services also include integrations, references, or links to services provided by third parties whose privacy practices differ from ours. If you provide personal information to any of those third parties, or allow us to share personal information with them, that information is governed by their privacy statements.
Finally, we may disclose de-identified information in accordance with applicable law.
Choice and Control of Personal Information
We provide a variety of ways for you to control the personal information we hold about you, including choices about how we use that data. In some jurisdictions, these controls and choices may be enforceable as rights under applicable law.
Access, portability, correction, and deletion. If you wish to access, copy, download, correct, or delete personal information about you that we hold, please contact us at team@longevitylabrx.com.
Data sales. Some privacy laws define “sale” broadly to include some of the disclosures described in the “Disclosure of Personal Information” section above. To opt-out from such data “sales” you can use the Global Privacy Control setting or contact us at team@longevitylabrx.com.
Targeted advertising. If you wish to opt-out of the use of your personal information for targeted advertising, you may do so by contacting us at team@longevitylabrx.com.
In addition, there are certain browser and platform controls that may be available to you in order to opt-out from or otherwise control targeted advertising. You can use the opt-out controls offered by the organizations our advertising partners may participate in, which you can access at:
NAI (http://optout.networkadvertising.org)
DAA (http://optout.aboutads.info/)
Communications preferences. You can choose whether to receive promotional communications from us by email or SMS. If you receive promotional email or SMS messages from us and would like to stop, you can do so by following the directions in that message or by contacting us as described in the “Contacting Us” section below.
Browser or Platform Controls
Cookie controls. Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn how to delete or reject cookies.
Global Privacy Control. Some browsers and browser extensions support the “Global Privacy Control” (GPC) or similar controls that can send a signal to the websites you visit indicating your choice to opt-out from certain types of data processing.
Do Not Track. Some browsers include a “Do Not Track” (DNT) setting. There is not a common understanding of how to interpret the DNT signal; therefore, our websites do not respond to browser DNT signals.
Mobile advertising ID controls. iOS and Android operating systems provide options to limit tracking and/or reset the advertising IDs.
Email web beacons. Most email clients have settings that allow you to prevent the automatic downloading of images, including web beacons.
Data Retention
We retain personal information for as long as necessary to provide the services and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and for other legitimate and lawful business purposes. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly.
Transactions
In connection with any transaction that you conduct through the Service (e.g., the purchase or sale of any products or services on or through the Service), you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number, and/or your email address. By submitting such information, you grant Longevity Lab RX without charge the irrevocable, unencumbered, universe-wide, and perpetual right to provide such information to third parties (e.g., payment processing companies) for the purpose of facilitating the transaction.
All credit card, debit card, and other monetary transactions on or through the Service occur through an online payment processing application(s) accessible through the Service. This online payment processing application(s) is provided by Longevity Lab RX'ss third-party online payment processing vendors (collectively, “Payment Vendors”). Additional information about our Payment Vendors and their respective privacy policies and information security measures is available on the applicable Payment Vendor's website.
Jurisdictional Issues
The Service may only be used within certain states within the United States as described in our Terms and Conditions. Accordingly, this Privacy Policy, and our collection, use, and disclosure of information about you, is governed by U.S. law.
California Privacy Rights
If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (CCPA), you have certain rights with respect to that information.
Notice at Collection. At or before the time of collection, you have a right to receive notice of our practices, including the categories of personal information and sensitive personal information to be collected, the purposes for which such information is collected or used, whether such information is sold or shared, and how long such information is retained.
Right to Know. You have a right to request that we disclose to you the personal information we have collected about you. You may make such a “request to know” by emailing us at team@longevitylabrx.com.
Rights to Request Correction or Deletion. You also have rights to request that we correct inaccurate personal information and that we delete personal information under certain circumstances, subject to a number of exceptions. To make a request to correct or delete, email us at team@longevitylabrx.com.
Right to Opt-Out / “Do Not Sell or Share My Personal Information.” You have a right to opt-out from future “sales” or “sharing” of personal information as those terms are defined by the CCPA.
We do not knowingly sell or share the personal information of minors under 16 years of age.
Right to Limit Use and Disclosure of Sensitive Personal Information. You have a right to limit our use of sensitive personal information for any purposes other than to provide the services or goods you request or as otherwise permitted by law.
You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights under the CCPA.
Finally, you have a right to not be discriminated against for exercising these rights set out in the CCPA.
Miscellaneous
We strive to use reasonable physical, technical, and administrative measures to protect information from unauthorized access, use, disclosure, alteration, and destruction. However, you must keep your account password secure and your account confidential, and you are responsible for any and all use of your account.
When using the Service, you may choose not to provide us with certain information, but this may limit the features you are able to use or may prevent you from using the Service all together. Longevity Lab RX may supplement, amend, or otherwise modify this Privacy Policy at any time. Such supplements, amendments, and other modifications will be posted on this or a similar page of the Service, and shall be deemed effective as of the “Last Updated” date.
Contacting Us
If you have any questions about this Privacy Policy, please contact us by email at team@longevitylabrx.com, or by regular mail at:
Longevity Lab RX LLC
PO Box 576810
Modesto, CA 95355
Attn: Privacy Officer
Telehealth Informed Consent
Last updated: August 11, 2026
AUTHORIZATION TO USE AND DISCLOSE MY MEDICAL INFORMATION AND CONSENT TO TELEHEALTH
OPEN PAYMENTS NOTICE
BY CLICKING “I AGREE,” CHECKING A RELATED BOX TO SIGNIFY YOUR ACCEPTANCE, USING ANY OTHER ACCEPTANCE PROTOCOL PRESENTED THROUGH THE SERVICE OR OTHERWISE AFFIRMATIVELY ACCEPTING THIS CONSENT, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THIS CONSENT. IF YOU DO NOT AGREE TO THIS CONSENT, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE. YOU HEREBY GRANT AGENCY AUTHORITY TO ANY PARTY WHO CLICKS ON THE “I AGREE” BUTTON OR OTHERWISE INDICATES ACCEPTANCE TO THIS CONSENT ON YOUR BEHALF.
IF YOU ARE EXPERIENCING A LIFE-THREATENING SITUATION SUCH AS CONTEMPLATING SUICIDE, CALL 911 OR THE 988 SUICIDE & CRISIS LIFELINE AT 988.
INFORMED CONSENT REGARDING USE OF TELEHEALTH
Purpose
The purpose of this consent form (“Consent”) is to provide you with information about telehealth and to obtain your informed consent to the use of telehealth in the delivery of healthcare services to you by physicians, physician assistants, nurse practitioners, and/or other licensed healthcare professionals (“Providers”) using the online platform owned and operated by Longevity Lab RX LLC and/or its affiliated entities (the “Service”). In this Consent, the terms “you” and “yours” refer to the person using the Service, or in the case of use of the Service by or on behalf of an individual minor where permitted by applicable state law, “you” and “yours” refer to and include (i) the parent or legal guardian who provides consent to the use of the Service by such minor or uses the Service on behalf of such minor, and (ii) the minor for whom consent is being provided or on whose behalf the Service is being utilized.
Use of Telehealth
Telehealth involves the delivery of healthcare services using electronic communications, information technology, or other means between a healthcare provider and a patient who are not in the same physical location. Telehealth may be used for diagnosis, treatment, follow-up, and/or patient education, and may include, but is not limited to, one or more of the following: electronic transmission of medical records, photo images, personal health information, or other data between a patient and a provider; interactions between a patient and provider via audio, video, and/or data communications (such as messaging or email communications); use of output data from medical devices, sound, and video files. Alternative methods of care may be available to you, such as in-person services, and you may choose an alternative at any time. Always discuss alternative options with your Provider.
Anticipated Benefits
The use of telehealth may have the following possible benefits: making it easier and more efficient for you to access medical care or other services and treatment for the conditions treated by your Provider(s); allowing you to obtain medical care or other services and treatment by Provider(s) at times that are convenient for you; and enabling you to interact with Provider(s) without the necessity of an in-office appointment.
Potential Risks
While the use of telehealth in the delivery of care can provide potential benefits for you, there are also potential risks associated with the use of telehealth and other technology. These risks include, but may not be limited to, the following: the quality, accuracy, or effectiveness of the services you receive from your Provider could be limited; technology, including the Service, may contain bugs or other errors, including ones which may limit functionality, produce erroneous results, render part or all of such technology, including the Service, unavailable or inoperable, produce incorrect records, transmissions, data, or content, or cause records, transmissions, data, or content to be corrupted or lost; failures of technology may also impact your Provider(s) ability to correctly diagnose or treat your condition; the inability of your Provider(s) to conduct certain tests or assess vital signs in-person may in some cases prevent the Provider(s) from providing a diagnosis or treatment or from identifying the need for emergency medical care or treatment for you; your Provider(s) may not be able to provide treatment for your particular condition and you may be required to seek alternative healthcare or emergency care services; delays in medical evaluation/treatment could occur due to unavailability of your Provider(s) or deficiencies or failures of the technology or electronic equipment used; the electronic systems or other security protocols or safeguards used could fail, causing a breach of privacy of your medical or other information; data stored and communicated electronically, for example, through email communications, may be more susceptible to unintended disclosure of protected health information to third parties; given regulatory requirements in certain jurisdictions, your Provider(s) diagnosis and/or treatment options, especially pertaining to certain prescriptions, may be limited; a lack of access to all of your medical records may result in adverse drug interactions or allergic reactions or other judgment errors.
Life Threatening and Other Emergency Situations; Follow-Up Care
If you are experiencing a life-threatening situation such as contemplating suicide, call 911 or the 988 Suicide and Crisis Lifeline at 988.
If the situation is an emergency, call 911. In some situations, telehealth is not an appropriate method of care. If you require immediate or urgent care, you must seek care at an emergency room facility or other provider equipped to deliver urgent or emergent care. Providers may not respond promptly to communications you submit through the Service. If you are not experiencing an emergency or do not require immediate or urgent care, you can communicate with Providers through the secure message service in the Service. If a technical failure prevents you from communicating with your Providers through the Service, you should contact us at team@longevitylabrx.com.
Data Privacy and Protection
The electronic systems used in the Service will incorporate network and software security protocols to protect the privacy and security of your information and will include measures to safeguard data against intentional or unintentional corruption. Personal information that identifies you or contains protected health information will not be disclosed to any third party without your consent, except as authorized by law for the purposes of consultation, treatment, payment/billing, certain administrative purposes, and as required by law to disclose to other persons and agencies certain information obtained during the provision of services or as otherwise set forth in your Provider's Notice of Privacy Practices. Use of the Service may include email communications to and from you that may include your protected health information. You understand that Longevity Lab RX does not and cannot guarantee the security or privacy of the services you use to receive communications, including, for example, your email service provider.
Laboratory Products and Services
Certain healthcare services provided to you by Providers via the Service may include laboratory testing. If you are signing this Consent in connection with participating in and receiving the specific lab testing services available through the Service (the “Lab Testing Services”), you are doing so as part of a coordinated offering made available through the Service and certain affiliated and/or third-party laboratories, whereby the Service facilitates access to Providers who can order laboratory tests and provide related counseling, in each case as determined appropriate by such ordering Providers. As part of the Lab Testing Services, you seek and agree to receive the ordering services and oversight support services provided by such Providers, including without limitation, review of test requests, receipt of test results, and related health and wellness counseling. If determined necessary, a Provider will order laboratory blood testing, either using an at-home blood testing kit, which will be mailed to you, or you may need to go, in-person, to a blood collection site to have your blood drawn. You understand the risks involved with blood draws include, but are not limited to, discomfort at the site of the blood draw, possible bruising, redness, and swelling around the site, bleeding at the site, feeling lightheadedness when blood is being drawn, and rarely, an infection at the site of the blood draw. These laboratory tests are provided by affiliated and/or third-party laboratories, and neither Longevity Lab RX nor your Provider(s) can guarantee the accuracy or reliability of these tests. If you receive laboratory products and/or services from a lab through the Service, these are products and/or services of the lab, with Longevity Lab RX acting as the collection conduit of the lab. These laboratory tests can provide false negative, false positive, or inconclusive results.
You understand that laws in certain states may necessitate a delay prior to release of certain testing results to permit an opportunity for the ordering healthcare provider to review results with the patient. You hereby elect to exercise your direct right of access to test results under federal law. You knowingly waive any release requirement and affirm your desire to receive testing results as soon as the testing report is complete and available for release.
All tests and results are confidential, but will be disclosed, as appropriate and to the extent of information needed, by and among the Service, its affiliated Providers, and the laboratory that processes your sample. Neither the Service nor its affiliated Providers will otherwise disclose your results except as authorized by you or as may be required or permitted by law. You are responsible for sharing any results with your primary care or other personal physician and for initiating follow up with such physician for care, diagnosis, or medical treatment.
The Service is not a laboratory and is not responsible for the retention of your specimen following the Lab Testing Services. Contact the testing laboratory if you have questions about how your sample will be retained or disposed of.
You understand that laboratory testing is voluntary and you may choose not to have your sample tested. You have read and you understand the information provided in this consent, and all your questions have been answered.
Open Payments Notice
For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services Open Payments web page is provided here. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public. The Open Payments database is a federal tool used to search payments made by drug and device companies to physicians and teaching hospitals. It can be found at https://openpaymentsdata.cms.gov.
Your Acknowledgments
By clicking “I Agree,” checking a related box to signify your acceptance, using any other acceptance protocol presented through the Service, or otherwise affirmatively accepting this consent, you are agreeing and providing your consent with respect to the following:
Healthcare services provided to you by Providers via the Service will be provided by telehealth. In some cases, your treating Provider may be a nurse practitioner or physician assistant and not a physician, and you agree to be treated by non-physician providers, if applicable, by using the Service.
Certain technology, including the Service, may be used while still in a beta testing and development phase, and before such technology is a final and finished product. Technology used to deliver care, including the Service, may contain bugs or other errors which could limit or otherwise impact the quality, accuracy, and/or effectiveness of the medical care or other services that you receive from your Provider(s).
Certain diagnostic testing services, including laboratory products and services offered through the Service, may contain defects, including ones which may limit functionality or produce erroneous results.
The delivery of healthcare services via telehealth is an evolving field and the use of telehealth or other technology in your medical care and treatment from Provider(s) may include uses of technology different from those described in this Consent or not specifically described in this Consent.
No potential benefits from the use of telehealth or other technology or specific results can be guaranteed, including any laboratory testing results or related diagnosis or treatment by your Provider(s). Your condition may not be cured or improved, and in some cases, may get worse.
There are limitations in the provision of medical care or other services and treatment via telehealth and technology, including the Service, and you may not be able to receive diagnosis and/or treatment through telehealth for every condition for which you seek diagnosis and/or treatment.
There are potential risks to the use of telehealth and other technology, including but not limited to the risks described in this Consent.
You have the opportunity to discuss the use of telehealth, including the Service, with your Provider(s), including the benefits and risks of such use and the alternatives to the use of telehealth.
You understand that there will be no recording of any online treatment sessions by your Provider(s) or you.
Your Provider(s) will assess your medical condition and, in their sole discretion, may determine it is medically appropriate to diagnose and/or treat your condition via telehealth and whether you maintain sufficient knowledge and skills in the use of technology appropriate to diagnosing and/or treating your condition via telehealth. By continuing to use the Service, you concur with your Provider's medical assessment and agree to receive a diagnosis and/or treatment via telehealth technology.
You have the right to withdraw your consent to the use of telehealth in the course of your care, without prejudice to any future care or treatment and without risking the loss or withdrawal of any health benefits to which you are entitled, but you understand that the Providers who utilize the Service do not offer in-person treatment. Any withdrawal of your consent will be effective upon receipt of written notice to your Providers, except that such withdrawal will not have any effect on any action taken by Longevity Lab RX or your Provider(s) in reliance on this Consent before it received your written notice of withdrawal. Any withdrawal of your consent will not affect any other provision of this Consent, and you will continue to be bound by this Consent.
You understand that the use of the Service involves electronic communication to and from you of your personal medical information in connection with the provision of telehealth services, including through email.
You understand that it is your duty to provide Longevity Lab RX and your Provider(s) truthful, accurate, and complete information, including all relevant information regarding care that you may have received or may be receiving from healthcare providers including emergency contact information for your local healthcare providers.
Longevity Lab RX has a financial relationship with the entity that employs or contracts with your Provider. You are free to obtain your medical examination from another healthcare provider that is not associated with Longevity Lab RX. Longevity Lab RX will use its pharmacy partners to fulfill your order directly to your door. You are free to obtain your prescription from any pharmacy of your choice by contacting our support team. Prescriptions may be filled by and transferred between any pharmacy partners on your behalf.
You must pay the full amount of the costs associated with use of the Service, including any prescription you may receive, and you will not attempt to submit a claim to Medicare, any other federal payor, or any state or private insurer.
If you have a concern about a medical professional, you may contact the Medical Board in your state regarding your concerns.
Special Notice to California Clients. Physicians and midwives are licensed and regulated by the Medical Board of California. To confirm a license or file a complaint, go to www.mbc.ca.gov or call (800) 633-2322.
Contacting Us
If you have any questions about this Telehealth Consent, please contact us:
Longevity Lab RX LLC
PO Box 576810
Modesto, CA 95355
Email: team@longevitylabrx.com
HIPAA Notice of Privacy Practices
Last updated: August 11, 2026
About This Notice
This page explains how the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") applies to your use of the Service operated by Longevity Lab RX LLC ("Longevity Lab RX").
Longevity Lab RX Is Not a HIPAA Covered Entity
Longevity Lab RX provides the technology platform you use to access telehealth services. Longevity Lab RX is not a "covered entity" under HIPAA. Information you provide to Longevity Lab RX for purposes of creating and maintaining your account — such as your name, email address, shipping address, and phone number — is not "protected health information" under HIPAA.
However, in connection with the medical services you receive through the Service, you may share information that is protected under HIPAA or under applicable state privacy laws. That information is governed by your Medical Group's Notice of Privacy Practices, not this page.
Your Medical Group's Notice of Privacy Practices
The Medical Groups and Providers who deliver medical services through the Service are separate from Longevity Lab RX. They have adopted their own Notice of Privacy Practices ("Notice of Privacy Practices" or "NPP") that describes how they collect, use, and disclose your protected health information.
You receive the Medical Group's Notice of Privacy Practices when you create your patient account and complete your first medical consultation through the Service. By accessing or using any part of the Service, you acknowledge receipt of the Notice of Privacy Practices from your Medical Group and Provider(s).
If you have questions about the Medical Group's Notice of Privacy Practices, or you need a copy, please contact your Medical Group through the patient portal or contact us at team@longevitylabrx.com and we will help you obtain one.
Longevity Lab RX as a Business Associate
In some cases, Longevity Lab RX may act as a "business associate" of a Medical Group or Pharmacy under HIPAA. In that role, Longevity Lab RX may receive, store, or transmit protected health information on behalf of the Medical Group or Pharmacy. When Longevity Lab RX acts as a business associate, it uses and discloses that information only in accordance with the applicable Business Associate Agreement and HIPAA.
What Is Protected Information
For purposes of this notice and the Longevity Lab RX Privacy Policy, "Protected Information" includes:
"Protected health information" as defined by HIPAA, when applicable
Health or medical information that is subject to specific protections under applicable state laws
Protected Information does not include information that has been de-identified in accordance with HIPAA or applicable state laws.
State Privacy Laws
In addition to HIPAA, several states have laws that protect consumer health data outside of HIPAA. These laws may give you additional rights — including rights to access, correct, delete, and withdraw consent for the use of your consumer health data. For information about how Longevity Lab RX handles consumer health data under these state laws, please see our Consumer Health Data Privacy Policy.
How to Reach Us
If you have any questions about this HIPAA Notice or about how Longevity Lab RX handles your information:
Email: team@longevitylabrx.com
Mail:
Longevity Lab RX LLC
PO Box 576810
Modesto, CA 95355
If you have questions specifically about the medical care you receive or about the Medical Group's privacy practices, please contact your Medical Group through the patient portal.
Note: This page explains how HIPAA applies to Longevity Lab RX'ss role as a technology platform. It is not the same as your Medical Group's Notice of Privacy Practices, which is a separate document delivered to you at the start of your patient relationship with the Medical Group.
Consumer Health Data Privacy Policy
Last updated: August 11, 2026
Introduction
Longevity Lab RX LLC (“Longevity Lab RX,” “we,” or “us”) owns and operates the website (the “Website”) located at www.longevitylabrx.com and any Longevity Lab RX mobile application (collectively, the “Platform”). Your access and use of the Platform, any part thereof, or anything associated therewith, including its content (“Content”), any products or services provided through the Platform or otherwise by Longevity Lab RX, and any affiliated website, software, or application owned or operated by Longevity Lab RX (collectively, including the Platform and the Content, the “Service”) are subject to our Privacy Policy unless specifically stated otherwise. Capitalized terms not otherwise defined in our Privacy Policy or this Consumer Health Data Privacy Policy have the same meaning as set forth in the Longevity Lab RX Terms and Conditions (“Terms and Conditions”).
This Consumer Health Data Privacy Policy (“Consumer Health Data Privacy Policy”) applies to the extent required by applicable state law with respect to consumer health data (“Consumer Health Data”) as defined by applicable law. For example, this Consumer Health Data Privacy Policy does not apply to protected health information subject to the Health Insurance Portability and Accountability Act of 1996. Please refer to our Notice of Privacy Practices, which governs such information. This Consumer Health Data Privacy Policy supplements our general Privacy Policy. In the event of a conflict between our Privacy Policy and the Consumer Health Data Privacy Policy, the Consumer Health Data Privacy Policy applies to the extent that it is consistent with applicable state law.
Collection of Consumer Health Data
The Consumer Health Data we collect depends on how you interact with us, the services you use, and the choices you make.
We collect Consumer Health Data about you from different sources and in various ways when you use our services, including Consumer Health Data you provide directly, Consumer Health Data collected automatically, Consumer Health Data we obtain from third-party data sources, and Consumer Health Data we infer or generate from other data.
Consumer Health Data you provide. We collect Consumer Health Data you may provide to us. For example:
Name and contact information, such as your name, email address, phone number, and billing and physical addresses.
Demographic information, such as your gender, racial or ethnic origin, date of birth, and zip code.
Payment information, such as your credit card number, financial account information, and other payment details.
Account profile information, such as a username or account number in combination with a password, security or access code, or other credential that allows access to an account; a redemption code; biographical details; links to your profiles on social networks; information about your interests and preferences; and any other information that you add to your account profile.
Marketing information, such as your preferences for receiving our marketing communications and details about your engagement with them.
Content, such as photographs, videos, documents, and other files you upload to our Service. This includes email messages and the content of other communications you send to us.
Government-issued identifiers, such as driver's license number, passport number, and social security number. We may collect images of such identification cards.
Biometric information, such as information that can identify you.
Health information, such as information concerning your physical and/or mental health status.
Sexual and reproductive health, such as information about your sex life, reproductive health, and/or sexual orientation.
Consumer Health Data we collect automatically. When you use our services, we collect some information through certain technical tracking technologies that may be considered Consumer Health Data. For example:
Identifiers and device information. When you visit our websites, our web servers automatically log your Internet Protocol (IP) address and information about your device, including device identifiers (such as MAC address); device type; and your device's operating system, browser, and other software including type, version, language, settings, and configuration.
Location data. We may collect general location data when you use our apps or online services.
Usage data. We automatically log your activity on our websites, apps, and connected products, including the URL of the website from which you came to our sites, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our website.
Consumer Health Data we create, infer, or generate. We may create, infer, or generate Consumer Health Data from other data we collect, including using automated means to generate information about your likely preferences or other characteristics.
Consumer Health Data we obtain from third-party sources. We also obtain the types of Consumer Health Data described above from third parties. These third-party sources may include, for example:
Corporate affiliates. We may obtain your Consumer Health Data from our corporate affiliates.
Third-party partners. Third-party applications and services, including social networks you choose to connect with or interact with through our services.
Co-branding/marketing partners. Partners with which we offer co-branded services or engage in joint marketing activities.
Service providers. Third parties that collect or provide data in connection with work they do on our behalf.
Publicly available sources. Public sources of Consumer Health Data such as open government databases.
Use of Consumer Health Data
We use Consumer Health Data for purposes described in this Consumer Health Data Privacy Policy or as otherwise disclosed to you. For example, we use Consumer Health Data for the following purposes:
Product and service delivery. To provide and deliver our Service and operate our business, including analyzing Service use, troubleshooting, facilitating your movement through the Service, confirming your location, billing, processing your payments, accounting, administering your account, securing our systems, detecting fraudulent or illegal activity, providing customer support, communicating with you about the Service, personalizing the Service, verifying your identity, and complying with our legal obligations and enforcing our rights.
Product improvement, development, and research. To develop, test, or improve the Service and content, features, and/or products or services offered via the Service. Additionally, to identify or create new products or services. Lastly, to analyze traffic and user behavior or activity to and through the Service.
Aggregation, de-identification, and/or anonymization. We may create aggregated, de-identified, and/or anonymized data from your Consumer Health Data.
Marketing. To communicate with you about new services, offers, promotions, rewards, contests, upcoming events, and other information about our services and those of our selected partners.
Sharing Consumer Health Data
We may “share” (as applicable state law defines that term) Consumer Health Data with your consent or as we determine necessary to complete your transactions, provide the services you have requested or authorized, or as otherwise permitted or required by law. For example, we may share your Consumer Health Data to:
Affiliates. We enable access to Consumer Health Data across our subsidiaries, affiliates, and related companies, for example, where we share common data systems or where access helps us to provide our services and operate our business.
Legal and law enforcement. We will access, share, and preserve Consumer Health Data when we believe that doing so is necessary to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies.
Your Consumer Health Data Rights
You may have certain rights to your Consumer Health Data under applicable state law. These rights may vary depending on your state of residence. Any of the rights discussed below may be subject to certain limitations (for example, a monetary charge).
If you wish to exercise these rights, please contact us at team@longevitylabrx.com.
Withdraw consent. To the extent we rely upon your consent for either our collection or sharing of your Consumer Health Data, you have the right to withdraw such consent from any future collection or sharing.
Access and confirm. You have the right to ask us to confirm whether we have collected, shared, or sold your Consumer Health Data. Further, you have the right to access (in other words, request a copy of) the Consumer Health Data that we have collected, shared, or sold.
Correction. You have the right to ask us to correct inaccuracies in your Consumer Health Data.
Deletion. You have the right to ask us to delete your Consumer Health Data.
Appeal. You have the right to appeal our denying a right you have attempted to exercise. We will provide details on how to appeal our denial in connection with such action.
To exercise your rights above and make a Consumer Health Data rights request, please contact us at team@longevitylabrx.com. We may need to verify your identity in order to process your request. To confirm your identity, we may ask you to verify personal information we already have on file for you. If we cannot verify your identity based on the information we have on file, we may request additional information from you (such as government identification), which we will only use to verify your identity, and for security or fraud-prevention purposes.
We need to collect certain Consumer Health Data in order to provide the Service to you. If you request that any required Consumer Health Data be deleted or withdraw your consent for future collection or sharing of any required Consumer Health Data, we may not be able to provide the Service or certain features of the Service to you.
Changes to this Consumer Health Data Privacy Policy
We reserve the right to modify this Consumer Health Data Privacy Policy at any time. If we make material changes to this Consumer Health Data Privacy Policy, we will notify you by updating the date of this Consumer Health Data Privacy Policy and posting it on the Service or other appropriate means. Any modifications to this Consumer Health Data Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Service after the effective date of any modified Consumer Health Data Privacy Policy indicates your acknowledging that the modified Consumer Health Data Privacy Policy applies to your interactions with the Service.
Contacting Us
If you have any questions about this Consumer Health Data Privacy Policy, please contact us by email at team@longevitylabrx.com, or by regular mail at:
Longevity Lab RX LLC
PO Box 576810
Modesto, CA 95355
Attn: Privacy Officer
Patient Bill of Rights
Last updated: August 11, 2026
Longevity Lab RX LLC (“Longevity Lab RX,” “we,” or “us”) operates the online platform (the “Service”) through which you access telehealth services provided by independently licensed physicians, physician assistants, nurse practitioners, and other licensed healthcare professionals (“Providers”) affiliated with one or more professional medical groups (each, a “Medical Group”). This Patient Bill of Rights describes the rights you have as a patient receiving care through the Service. It is intended to be read together with the Terms and Conditions, Privacy Policy, Consumer Health Data Privacy Policy, HIPAA Notice, and Telehealth Consent that govern your use of the Service.
The Providers and Medical Groups who deliver medical care through the Service are separate from Longevity Lab RX. Your care is directed by your Provider in the exercise of their independent professional judgment. Nothing in this document creates a right to a particular diagnosis, treatment, prescription, or outcome.
Emergencies
If you are experiencing a life-threatening situation such as contemplating suicide, call 911 or the 988 Suicide & Crisis Lifeline at 988. Telehealth is not appropriate for medical emergencies. If you require immediate or urgent care, seek care at an emergency room or other facility equipped to provide it. Providers may not respond promptly to communications submitted through the Service.
Your Rights as a Patient
As a patient receiving services through the Service, you have the right to:
Respectful, nondiscriminatory care. To receive considerate and respectful care, and to be treated without discrimination on the basis of race, color, national origin, ethnicity, religion, age, sex, gender identity, sexual orientation, disability, or source of payment, consistent with applicable law.
Know who is treating you. To know the name, role, and license type of the Provider responsible for your care, and to understand that in some cases your treating Provider may be a nurse practitioner or physician assistant rather than a physician.
Information about your care. To receive information about your assessment, diagnosis, proposed treatment, and the material benefits, risks, and reasonable alternatives, in terms you can understand, so that you can participate in decisions about your care.
Informed consent. To give or withhold informed consent before treatment is provided, to the extent required by applicable law, including consent to the use of telehealth as described in the Telehealth Consent.
Refuse or withdraw from treatment. To refuse treatment or to withdraw your consent to the use of telehealth at any time, to the extent permitted by law, and to be informed of the medical consequences of doing so. You understand that the Providers who use the Service do not offer in-person treatment.
Choose your pharmacy and providers. To obtain a medical examination from a healthcare provider not associated with Longevity Lab RX, and to have any prescription filled at a pharmacy of your choice by contacting our support team, rather than a pharmacy partner used by Longevity Lab RX.
Privacy and confidentiality. To have your protected health information and consumer health data handled in accordance with your Medical Group’s Notice of Privacy Practices, our HIPAA Notice, our Privacy Policy, and our Consumer Health Data Privacy Policy, and as otherwise required by applicable law.
Access to your records. To access, and to request a copy of, your medical records and health information, and to request corrections, in accordance with applicable law and the applicable privacy notices. You have the right to receive laboratory test results in accordance with your rights under federal and state law.
Know the cost of your care. To be informed that services provided through the Service are self-pay, that you are responsible for the full cost of the Service and any prescription you receive, and that you will not submit a claim to Medicare, another federal payor, or any state or private insurer for those costs.
Understand financial relationships. To be informed that Longevity Lab RX has a financial relationship with the entity that employs or contracts with your Provider, as further described in the Telehealth Consent.
Continuity of care. To be told when a condition cannot appropriately be treated through telehealth and to be directed to seek in-person, urgent, or emergency care, and to be responsible for sharing results and information with your primary care or other personal physician and initiating follow-up care.
Voice complaints without penalty. To raise concerns or complaints about your care or the Service, and to have them addressed, without your care being compromised as a result. You may also contact the medical board in your state regarding a concern about a licensed professional.
Your Responsibilities as a Patient
To help your Providers give you safe and appropriate care, you are responsible for:
Accurate information. Providing truthful, accurate, and complete information about your health history, current conditions, medications, allergies, and any care you are receiving from other providers, including emergency contact information for your local healthcare providers.
Following the plan of care. Following the treatment plan agreed upon with your Provider, asking questions when you do not understand, and telling your Provider if your condition changes or worsens.
Seeking emergency care when needed. Recognizing that telehealth is not for emergencies and seeking in-person, urgent, or emergency care when your condition requires it.
Meeting financial obligations. Paying the costs associated with your use of the Service as described in the Terms and Conditions and Telehealth Consent.
State-Specific Notices
Special notice to California clients. Physicians and midwives are licensed and regulated by the Medical Board of California. To confirm a license or file a complaint, go to www.mbc.ca.gov or call (800) 633-2322.
Your rights may vary depending on your state of residence, and additional rights may be available to you under the laws of your state. Where a right described here is broader or narrower under applicable state law, the applicable state law controls.
Contacting Us
If you have any questions about this Patient Bill of Rights, please contact us:
Longevity Lab RX LLC
PO Box 576810
Modesto, CA 95355
Email: team@longevitylabrx.com
If you have questions specifically about the medical care you receive or about your Medical Group’s privacy practices, please contact your Medical Group through the patient portal.